Frequently asked
questions

Each product page identifies one-time or subscription billing. One-time purchases include updates within the same major version. Subscriptions show their billing period and renew until cancelled through your dashboard. Existing one-time purchases remain one-time.

Website purchases are managed through an EnlightPixel account. You can buy a one-time product as a guest and link it afterwards using your verified purchase email or claim token; subscriptions require sign-in before checkout.

Check each product and download for supported operating systems, minimum versions and processor architectures. Windows and macOS builds are listed when released; a platform is not supported until its build is available. Browser-based products list their own requirements.

Request a full refund within 14 days of purchase, for any reason. Giving a reason is optional. Request it from your dashboard or email support@enlightpixel.com. Processing takes 2–3 business days; bank timing varies.

Our offline desktop products process files on your device. Activation checks purchase access; no recurring license check is required after permanent offline activation. Online products may use cloud services as described on their product page and in the privacy policy.

For purchases through this website, your guest order and private claim token are associated with the email used at checkout. Create an account and verify that same email, or sign in to an existing verified account with it, to link eligible unclaimed purchases automatically. You do not need the token for this. If you accidentally close the confirmation page, reopen it from your browser history in the same browser within seven days; recovery requires the checkout cookies to remain intact and the order to be unclaimed. An unused token can also link the purchase to a verified account with a different email. Keep it private. If you lose access or need help using another email, contact support with your order number. Checkout does not create an account; subscriptions require verified sign-in before checkout.

For products licensed through this website, use the license key from your dashboard. Offline purchases use permanent activation certificates without recurring checks; online products and subscriptions require current access.

Products labelled offline work without recurring internet checks after activation. Activation can also be completed from another connected device using the app’s request and certificate import. Online and subscription products need internet access. Check the connectivity details on each product page.

One-time purchases include updates released within the purchased major version, such as 1.1 and 1.2 for version 1.0. A separately paid major upgrade may be offered later. Subscription features and updates are available during eligible access. Each product page explains its update terms; no release schedule is guaranteed.

Email us at support@enlightpixel.com. We read every message personally and typically respond within 24 hours on business days. Include your product name and order number for the fastest response.

No. Products sold as one-time purchases will remain one-time purchases. We will never retroactively change the pricing model of a product you've already bought.

Some desktop builds are distributed without a code-signing certificate; their download pages identify them as unsigned. Windows may show a Microsoft Defender SmartScreen or unknown-publisher warning; macOS may warn about an unidentified developer or missing notarization. Check the selected download's signing information and, when provided, its SHA-256 checksum. A matching checksum confirms file integrity, not software safety. If a warning identifies malware or you are unsure, stop and contact support rather than disabling security protections.

Use rules to organize local files by name, extension, type, size or age. Combine conditions, preview actions and choose how collisions are handled. Content Contains searches plain text, not text inside PDFs, Word documents or images.

Choose Move or Copy in your rules. The five starter rules keep originals by copying by default. Pause watching and use Dry Run before enabling new rules.

No. Activity History supports undo for supported operations, most recent first, and persists across restarts. Permanent deletion and external script/application effects cannot be undone. Undo stops if the original location is occupied or destination size or modification time changed. Recycle and overwrite backups share 256 MiB; clearing history discards them. Keep a separate backup of important files.

No. SortSage runs local rules and has no built-in AI connection. You can edit JSON yourself or give the downloadable template to an external AI of your choice, then import and review its output. Anything you choose to share with that external service is separate from SortSage.

A snapshot of up to 1,000 predicted actions without changing files. Pause watching while reviewing because live monitoring can resume after preview generation. Scripts, collision-prompt answers and later file changes can affect actual results.

Yes. Enable launch at Windows sign-in to start in the background. Closing the window keeps it in the system tray; choose Quit to exit.

Choose SmartRename, Rename, Overwrite, Skip or Ask. SmartRename skips identical colliding contents and retains the source; otherwise it keeps both with a numbered name. Overwrite requires space to preserve the existing destination in undo storage.

Yes. Files are processed on your computer. After website activation, no recurring internet check is required.

We offer a 14-day money-back guarantee. If you are not satisfied for any reason, you get a full refund.

Use the license key in your EnlightPixel dashboard. Bought on Gumroad? Use the key from your receipt.